Delivery Information

Our nationwide delivery service is competitively priced, fast and reliable.

All orders are to be delivered and chargeable based on the weight of the total order. Once an order has been placed goods can normally be dispatched within seven working days. A delivery date will be sent to you via the email you provide. If you do not receive a confirmation email within 3 days please contact us.

Most deliveries are between the hours of 9.00 am and 5.00 pm, Monday – Friday except Bank Holidays. An additional charge will be made for a specific morning, afternoon or timed delivery.
If you need a specific delivery please contact before ordering.

Most orders are packed in either wooden crates or pallets. They will be delivered on a large lorry so it is important that any restricted access details are advised prior to your delivery. The stone will be placed, at the driver’s discretion, to the nearest safest point to the property; this may be on the drive or kerbside.

The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present.

All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within the specified time period (please refer to the terms and conditions). Your delivery may have extra or broken tiles which are added to your ordered quantity. These are normally left in to brace the other tiles and will be noted on your delivery note.

Care needs to be taken when unpacking all stone tiles as spacers may need to be removed from the packaging before the tiles are lifted out. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.